Refund policy

Thanks! Here's the fully updated Return & Refund Policy with your store name, email, and return address included:

Return & Refund Policy – Golf Shafts Canada

We want you to shop with confidence. That’s why Golf Shafts Canada offers a 30-day return policy, giving you 30 days from the date of delivery to request a return.

✅ Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Unused and in the same condition as received

  • In original packaging with tags (if applicable)

  • Accompanied by a receipt or proof of purchase

📦 How to Start a Return

To begin the return process, please contact us at support@golfshaftscanada.ca.
Returns must be shipped to the following address:

📍 Golf Shafts Canada
63 Pinnacle Way
Grande Prairie, Alberta
Canada

Once your return is approved, we’ll provide a return shipping label and detailed instructions.
Note: Returns sent without prior approval will not be accepted.

📩 Questions?

Reach out any time at support@golfshaftscanada.ca for help with returns.

🚚 Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

Some products are not eligible for return, including:

  • Custom-built or personalized items

  • Sale items or gift cards

  • Hazardous materials (e.g., flammable liquids/gases)

If unsure about a specific item, feel free to contact us before placing an order.

🔁 Exchanges

Need something else? The quickest way is to place a new order after your return is approved and processed.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If you're ordering from the European Union, you have the right to cancel or return your order within 14 days of delivery — no explanation needed. Items must be unused, in original condition, and include proof of purchase.

💳 Refunds

Once your return is received and inspected, we’ll notify you about the refund approval.
If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@golfshaftscanada.ca.